info@equicomms.com

Professional & unique call answering service for veterinary practices

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Give your clients a better out of hours experience as soon as the phone is answered.

Happier clients and happier on-call vets

Equicomms is an out of hours call handling service for veterinary practices and was started four years ago to improve the way that clients can get in contact with the vets on call. There are a number of messaging services available, but all of these are staffed by call handlers that do not have any veterinary training.

At Equicomms, all our staff are veterinary nurses, equine veterinary nurses or equine veterinary technicians. Uniquely, this means that our team members have the ability to not only take the call but also have a complete understanding of the nature of the emergency and be able to offer immediate advice and first aid.

How we work

Over 60 Clinics supported

18 Call Handlers

How we compare

Staffed by trained vet nurses
Offer clients first aid advice
Complete 2 way communication
Process payments over the phone
Customisable menu system
Lone working monitoring
Complete control of the rota online
Messages sent by phone, SMS, email
Equicomms
✓
✓
✓ No additional charges
✓
✓
✓ No additional charges
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✓ No additional charges
Other messaging services
×
×
Limited, and for a charge.
×
×
Limited for a fee.
×
✓ Yes for a charge

Equicomms have provided Lingfield Equine Vets with a team of experienced nurses who triage our emergencies in a calm and informed manner out of hours. Their expertise ensures that they calm the hysterical clients down when their beloved horses are injured whilst concurrently obtaining plenty of relevant information to give to the ‘on call’ vet prior to attending each call.

The Equicomms team can take payments from the clients if needed and they frequent- ly check in with the vets to monitor their personal safety when lone working at night. Their belief in the provision of a first class service shines through in every aspect of their jobs and we would wholeheartedly recommend them to anyone who asked.

Lingfield Equine Vets

Having used various out of hours answering services over the years I have to say that Equicomms really stands out for all the right reasons.  The calls are answered promptly, sympathetically and in a way that gives the caller confidence that their emergency is being dealt with in a timely manner. All the operators have a good level of understanding of equine veterinary matters and this helps to give the caller confidence that their concern is being understood and dealt with.  I have never had a complaint about the service from any client and I cannot say the same about any other provider we have used in the past. Reliable and efficient, just what is needed. I have no hesitation in recommending them to any veterinary practice!

Anvil Veterinary Clinic, West Sussex

Equicomms are a breath of fresh air when it comes to call answering services. The clinical experience of the team is apparent with every phone call and it makes a real difference to our roles as vets. Not only that, but as we all know not all client experiences are straightforward and it’s reassuring to know Equicomms are there in the background to help and support us.

Cliffe Equine Vets – East Sussex